StorePulse

StorePulse is Ilan Experience’s module for measuring physical loyalty and in-store engagement.

It analyses visit behaviour across your stores to distinguish first-time, occasional and loyal visitors, understand how frequently they come back, and detect early signs of churn. With StorePulse, you turn offline visit signals into loyalty KPIs you can monitor, compare and activate.

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What StorePulse reveals about loyalty and in-store engagement

Powered by IlanSense, our in-store Wi-Fi analytics sensor, StorePulse combines visit counts, revisit patterns and dwell time to show how loyal and engaged your customers really are.

3 feature points / cards

  1. Loyalty structure per store
    See the share of new, occasional and loyal visitors for each location, and detect where loyalty is weakening.
  2. In-store engagement & dwell time
    Measure how long customers stay, how often they come back, and how engagement differs by day, store or campaign period.
  3. Performance signals you can act on
    Identify stores that need support, quantify the impact of local initiatives on loyalty and engagement, and prioritise where to invest in retention.
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Understand how customers connect, stay, and return

Loyalty analyzes in-store behavior to measure acquisition, retention, recurrence, and true customer loyalty — helping you turn visits into long-term relationships.

Contact us to uncover your customer loyalty dynamics.

Analyze My Loyalty